Shipping policy

Last Updated: June 17, 2026

Thank you for shopping with Fzupa. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing Time

All orders are processed within 1–3 business days.

Our order processing days are Monday – Saturday, excluding public holidays.

Order Cut-off Time:
Orders placed after 6:00 PM Eastern Time (ET) will be processed on the next business day.

During peak seasons, promotions, or holidays, processing times may be slightly extended. If there are significant delays, we will notify you by email.

2. Delivery Time

The total time to receive your order is calculated as:

Total Delivery Time = Processing Time + Shipping Time

Estimated Shipping Time

United States, United Kingdom, Canada, Australia, New Zealand:
6–9 business days

Other international destinations:
7–12 business days

Total Estimated Delivery Time

Because orders require 1–3 business days for processing before shipment, the total estimated delivery time is generally:

United States, United Kingdom, Canada, Australia, New Zealand:
7–12 business days total

Other international destinations:
8–15 business days total

Delivery times are estimates only and are not guaranteed. Delays may occur due to factors beyond our control, such as weather conditions, carrier delays, customs processing, incorrect address information, public holidays, or high order volumes.

3. Shipping Costs

Free Standard Shipping is offered on all orders unless otherwise specified at checkout.

Any applicable shipping charges, taxes, or fees will be clearly displayed before you complete your purchase.

We do not charge additional handling fees or hidden shipping fees.

4. Shipping Methods & Tracking

We work with trusted logistics and fulfillment partners to help ensure reliable order handling and delivery.

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number.

You can use this tracking number to monitor the delivery status of your shipment.

Please note that tracking information may take 24–72 hours to update after the shipping confirmation email is sent.

5. International Shipping & Customs

We offer international shipping to many countries.

International shipments may be subject to import duties, taxes, customs fees, or local charges depending on the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer.

Fzupa does not collect or control these charges and cannot predict their amount.

Customs processing may also cause delivery delays that are outside our control.

6. Address Accuracy

Please ensure that your shipping address is complete and accurate at the time of checkout.

Fzupa is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping address or order details, please contact us as soon as possible at hello@fzupa.com.

If an order has already been processed or shipped, we may not be able to change the shipping address.

7. Lost, Delayed, or Returned Packages

If your package is delayed, please first check the tracking information provided in your shipping confirmation email.

If the tracking information shows that your package was delivered but you have not received it, please check with your household members, neighbors, building office, mailroom, or local carrier.

If a package is returned to us due to an incorrect address, incomplete address, failed delivery attempt, or refusal of delivery, we will contact you to discuss available options. Additional shipping costs may apply for reshipment if the issue was caused by incorrect or incomplete customer-provided information.

8. Delivery Issues

Please inspect your order upon delivery.

If you experience any of the following issues, please contact us as soon as possible, preferably within 7 days of delivery:

Damaged items
Missing items
Incorrect items
Incorrect delivery status

Please include your order number, a description of the issue, and clear photos if applicable.

We will review the issue and assist you with a suitable resolution.

9. Contact Information

If you have any questions about shipping, delivery, tracking, or your order, please contact us:

Business / Store Name: Fzupa
Address: 625 Cosler Dr, Dayton, OH 45403, United States
Email: hello@fzupa.com
Phone: +1 770-559-0332

Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM Eastern Time (ET)
Sunday: Closed