Refund policy

Last Updated: June 17, 2026

At Fzupa, we aim to provide a clear, fair, and transparent return and refund process. If you are not satisfied with your purchase, please review the policy below.

1. Return Window

You may request a return within 30 days of receiving your item.

Return requests made after 30 days from the delivery date will not be eligible for a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

The item must be unused, unworn, and in the same condition as received
The item must be in its original packaging with all tags and labels intact
A valid proof of purchase, such as an order confirmation or receipt, is required

3. Non-Returnable Items

Items specifically marked as “Non-Returnable” at the time of purchase are not eligible for return.

We do not accept returns for items that have been used, worn, washed, altered, damaged by the customer, or returned without the original tags or packaging.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact us at hello@fzupa.com with your order number and reason for return

  2. Our support team will review your request within 1–2 business days

  3. If your return is approved, we will provide return instructions and a Return Authorization Number (RMA) to be included with your package sent to our return address

  4. Ship the item back according to the return instructions provided

Important:
Items returned without prior authorization or without a valid Return Authorization Number (RMA) may not be accepted.

Please do not send returns to any address other than the return address listed in this policy or otherwise authorized by our support team.

5. Return Address

Approved returns should be mailed to the return address below unless our support team provides a different authorized return address:

Fzupa Returns
625 Cosler Dr
Dayton, OH 45403
United States

To help us process your return efficiently, please include your order number and Return Authorization Number (RMA) inside the return package.

6. Return Shipping Costs

For returns due to customer preference, including size choice, color choice, change of mind, or no longer wanting the item, customers are responsible for purchasing and paying for the return shipping label.

For items that are defective, damaged, or incorrect due to our error, we will provide a prepaid return label or another appropriate solution after reviewing the issue.

Original shipping fees are non-refundable, unless the return is due to our error.

We do not accept unauthorized cash-on-delivery (COD) return shipments.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost return shipments.

7. Restocking Fee

We do not charge any restocking fee for approved returns.

8. Refunds

Once your return is received and inspected, we will notify you of the refund approval status.

Approved refunds will be issued to the original payment method within 3–7 business days after the returned item has been inspected and approved.

Please note that refund posting times may vary depending on your bank, card issuer, or payment provider.

9. Partial Refunds or Rejected Returns

If an item does not meet our return eligibility requirements, the return may be rejected or a partial refund may be issued depending on the condition of the item.

Partial refunds may apply in certain situations, including but not limited to:

Items returned in used, worn, washed, or damaged condition not due to our error
Items returned with missing tags, labels, parts, or original packaging
Items returned after the approved return window
Items returned without prior authorization or without a valid Return Authorization Number (RMA)

10. Late or Missing Refunds

If you have not received your refund after it has been approved, please follow these steps:

  1. Check your bank account again

  2. Contact your credit card provider or payment provider, as processing times may vary

  3. Contact your bank, as there may be additional processing time before a refund is posted

If you have completed these steps and still have not received your refund, please contact us at hello@fzupa.com.

11. Exchanges

We only offer replacements or exchanges for items that are defective, damaged, or incorrect upon arrival.

To request an exchange, please contact us at hello@fzupa.com with your order number, a description of the issue, and supporting photos if applicable.

12. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging, if applicable

After reviewing the issue, we will provide a suitable resolution, such as a replacement, refund, prepaid return label, or other appropriate solution.

13. Cancellations

If you need to cancel an order, please contact us as soon as possible at hello@fzupa.com.

Orders that have already been processed, packed, or shipped may not be eligible for cancellation. If your order has already shipped, you may request a return after receiving the item according to this policy.

14. Contact Information

For any questions regarding returns, refunds, exchanges, or damaged items, please contact us:

Business / Store Name: Fzupa
Email: hello@fzupa.com
Phone: +1 770-559-0332
Address: 625 Cosler Dr, Dayton, OH 45403, United States

Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM Eastern Time (ET)
Sunday: Closed